By utilizing an integrated database to maintain all information about a transport including dispatch records, clinical records, and flight-following information, Golden Hour Live Services are able to streamline the creation of a medical bill and increase the likelihood of collection for an emergency transport. The Golden Hour Billing and Collections Services utilizes all the information contained within the integrated Golden Hour database to create the justification required to prepare and submit a complete bill for reimbursement within the guidelines established by the industry. Some of these features of the Golden Hour Billing & Collections Services include the following:

• Electronic claims submission

• Decreased days in accounts receivable

• Decreased costs associated with generating a bill

• Captures, charges, and manages all inventory

• Improves collection rate, decreases denials, educates payers

• Rapid bill generation
  
  

Golden Hour provides “state-of-the-art” billing and collections Revenue Services to help optimize collections and accelerate revenue. These Revenue Services are performed in compliance with generally accepted accounting procedures as well as third party payer rules and regulations. Golden Hour delivers outstanding customer service to our clients through rapid response to clinicians, managers and other representatives and client organizations.

As part of these Revenue Services, Golden Hour implements and maintains a charge recovery and cash receipt control system that constantly updates customer account records including posting daily remittances, updating patient records, calculating contractual disallowance and reclassifying accounts once payments are made. Golden Hour also performs account follow-up which includes monitoring third party payers’ responses to claims, balance due collections from patients, and secondary insurance submissions on either paper claim forms or electronic submission. These Revenue Services are typically charged as a percentage of overall collections received.

A summary of some of the key features of the Golden Hour Revenue Services are as follows:

• Closed-loop Billing & Collections
  
  
• Integrated Dispatch & Clinical charts
  
  
• Real-time reports and analysis
  
  
• Streamlined appeal management
  
  
• Program revenue maximized