Golden Hour Billing & Collections is a tightly integrated and highly efficient revenue cycle management process. By utilizing a patented, integrated database to maintain all information about a transport including dispatch records, clinical records, and flight-following information, Golden Hour is able to streamline the creation of a medical bill and maximize collections for an emergency transport. The Golden Hour Billing and Collections Services utilizes all the information contained within the integrated Golden Hour database to create the justification required to prepare and submit a complete bill for reimbursement within the guidelines established by the industry.
Golden Hour provides “state-of-the-art” Billing & Collections services in support of an overall revenue cycle management to optimize collections and accelerate revenue. These services are performed in compliance with all rules and regulations as established by the large payors within the industry (Medicare, Medicaid, and commercial insurance). Golden Hour delivers outstanding customer service to our clients through rapid response to clinicians, managers and other representatives.
As part of these Billing & Collections services, Golden Hour implements and maintains a charge recovery and cash receipt control system that constantly updates customer account records including posting daily remittances, updating patient records, calculating contractual disallowance and reclassifying accounts once payments are made. Golden Hour also performs account follow-up which includes monitoring third party payers’ responses to claims, balance due collections from patients, and secondary insurance submissions on either paper claim forms or electronic submission.
Through a Strategic Partnership with Golden Hour, clients are ensured maximum compliant collections with minimal days outstanding. The reports created and delivered by Golden Hour also assist with predictive modeling to ensure ongoing operations and help convert programs from cost centers into profit centers.
