The Golden Hour Live Transfer Center, also referred to as a Call Center, collects and manages information regarding a transport request including the time of call, reason for the request, specific agencies that are notified, information about the sending facility, notification of physicians via pages and telephone, initial financial screening, and overall bed control information. The Golden Hour Live Transfer Center captures and stores all date/time stamps associated with a transfer request before and after the actual transport.

Transfer Center allows simultaneous tracking of multiple vehicles and helps a Communications Specialists coordinate transport holds, crew scheduling, bed control, and estimated times. The Golden Hour Live Transfer Center is specifically designed to centralize all transfer requests, Emails, phone calls, pages, and other types of contacts. And the patented integrated approach to the Golden Hour Live Services allows the seamless passing of information from Transfer Center over to Golden Hour Live Communications to improve efficiency, data accuracy, and the collection of critical patent and transport information.