Please contact your system administrator prior to calling our technical support line. Technical support representatives are available for direct tech support calls during normal business hours (7am-11pm Eastern Time). When reporting a system problem during non-business hours, your call is directed to our call center. On-call support representatives are available 24 / 7 / 365 to handle system failures or respond to critical problems. You can reach Golden Hour Technical Support at 858.449.6902. And you can reach emsCharts Technical Support at 866.647.8282.