Proven Reliability and Security

Latest Hardware & Software

As faster and more robust technologies are developed, servers are upgraded and scaled to meet the demand of increased use. Server software is maintained with the latest revisions to ensure stability, security, and performance. Major upgrades are tested on development servers prior to being released to production servers.


Multiple OC-3 Connections

Bottlenecks can occur when a server is connected to the internet through a slow connection. emsCharts minimizes this issue by using redundant, high speed Internet connections (OC-3) to ensure minimal latency and rapid response of the emsCharts service.

Systems Engineering Team

Our combined systems engineering team pioneered the first HIPAA–HITECH compliant server and data warehouses in EMS. Together we have over 40 years of accumulated experience, deploying cloud-based SaaS solutions since 1997. Several patented innovations for sending protected health information and vehicle tracking information securely came from these early efforts.


Clustered Web Servers

Multiple web servers are clustered for scalability and redundancy. Individual servers can be taken offline without affecting users currently online. During peak times, users are evenly spread across the available servers to minimize bottlenecks and reduce latency. This technology is invisible to the user but provides superior charting and many technical advantages that users expect.

24/7/365 Secure Data Center

The emsCharts data center is manned 24/7/365 with information technology and security professionals. Every aspect of the data center’s operation is secure and continuously monitored by our information technology professionals to guarantee internet and network operation. Amazon Web Services (AWS) is the "gold standard" for HIPAA compliant data center capability. AWS also allows us to aggregate both data centers into a single data warehouse in the near future allowing us to utilize tools and expertise available to AWS partners.


Oracle 11G RAC Database

Oracle 11g is a Relational Database Server that powers the majority of Fortune 500 companies today. emsCharts has heavily invested in this technology to make our installation capable of high performance under even the heaviest of loads. With Oracle’s Real Application Clusters (RAC), multiple database servers are clustered for scalability and redundancy. Servers can be taken offline without affecting performance, and data is spread across redundant drives protecting it against failure.

Data Warehousing & Reporting

Golden Hour and emsCharts have data warehouses that store customer data on over 50 million patients. Our data analytics and automated secure data sharing are facilitated through these HIPAA and HITECH compliant warehouses. This data warehouse also is used to embed knowledge from past aggregate customer experience into our software development. These warehouses position Golden Hour to use emerging analytic and other data management and machine learning tools through our infrastructure partner Amazon Web Services. Having access to over 50 million de-identified EMS records to inform software development is only possible because of the technology behind our data warehouses and SaaS deployment. This is unique benefit that only we can offer.