emsCharts Gold is delivered through a Software-as-a-Service (SaaS) delivery model, which offsets the cost of high technical reliability, redundancy, and security by sharing the technology over the Internet. Maintaining HIPAA and HITECH compliant hardware and software in today’s industry requires a detailed disaster recovery procedure – as well as a dedicated and knowledgeable staff. These are a few of the technical advantages to SaaS deployment, but these are dwarfed by the advantages that are provided by continually developed SaaS software engineering processes.

SaaS allows integration standards to be managed, evolved, and rapidly modified to new regulatory or reimbursement standards. It controls known risks and helps identify evolving risks. Our deep understanding of reimbursement and compliance is a unique capability and standardized approach to augmenting your compliance management are embedded and also deployed via this SaaS infrastructure to our clients.

Latest Hardware and Software

As faster and more robust technologies are developed, servers are upgraded and scaled to meet the demand of increased use. Server software is maintained with the latest revisions to ensure stability, security, and performance. Major upgrades are tested on development servers prior to being released to production servers.

Systems Engineering Team

Golden Hour and emsCharts have a combined systems engineering team whose members pioneered the first HIPAA -HITECH compliant server and data warehouses in EMS. Golden Hour and emsCharts together have over 40 years of accumulated SaaS deployment experience, deploying cloud-based SaaS solutions since 1997. Several patented innovations for sending protected health information and vehicle tracking information on a secure Internet connection were innovations that came from these early efforts.

Clustered Web Servers

Multiple web servers are clustered for scalability and redundancy. Individual servers can be taken offline without affecting users currently online. During peak times, users are evenly spread across the available servers to minimize bottlenecks and reduce latency. This technology is invisible to the user but provides superior charting experience and many technical advantages that are expected from users.

Multiple OC-3 Connections

Bottlenecks can occur when a server is connected to the internet through a slow connection. emsCharts Gold minimizes this issue by using redundant, high speed Internet connections (OC-3) to ensure rapid response of the emsCharts Gold service.

24/7/365 Secure Data Center

The emsCharts data center is manned 24/7/365 with information technology and security professionals. Every aspect of the data center’s operation is secure and continuously monitored by our information technology professionals to guarantee internet and network operation. Amazon Web Services (AWS) is the "gold standard" for HIPAA compliant data center capability. AWS also allows us to aggregate both data centers into a single data warehouse in the near future allowing us to utilize tools and expertise available to AWS partners.

Oracle 11G RAC Database with Failovers

Oracle 11g is a Relational Database Server that powers the majority of Fortune 500 companies today. emsCharts has heavily invested in this technology to make our installation capable of high performance under even the heaviest of loads. With Oracle’s Real Application Clusters (RAC), multiple database servers are clustered for scalability and redundancy. Servers can be taken offline without affecting performance, and data is spread across redundant drives protecting it against failure.

Data Warehouse and Data Reporting

Golden Hour and emsCharts have data warehouse that store customer data on over 50 million patients. Our data analytics and automated secure data sharing are facilitated through these HIPAA and HITECH compliant warehouses. This data warehouse also is used to embed knowledge from past aggregate customer experience into our software development. These warehouses position Golden Hour to use emerging analytic and other data management and machine learning tools in the future through our infrastructure partner Amazon Web Services. Having access to over 50 million de-identified EMS records to inform software development is only possible because of the technology behind our data warehouses and SaaS deployment. This is unique benefit that only we can offer.